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Information you need to know when using mobility options

 

THE BASICS

Wash hands often

Use soap + water to wash thoroughly for 20 seconds.

Mind your hands

Avoid touching your eyes, nose or mouth with unwashed hands.

Social distancing

Avoid crowded spaces + keep at least 2 metres from someone else.

Disinfect surfaces

Clean high-touch surfaces in your home with regular cleaners.

Stay Home

Please travel in accordance with updated regulations set out by the Government of BC.

Cover up

Use a disposable tissue or the crease of your elbow when you sneeze or cough.

Don't share / shake

Avoid sharing food, drink, and other items. Avoid shaking hands.

 

USING BUSES/TRAINS

Cleaning operations

TransLink is undertaking extensive cleaning and disinfecting procedures to ensure that riders and operators are safe.

Facilities

Cleaned at least 1/day with disinfectant wipe down of common surfaces.

SkyTrain

All cars cleaned overnight and common surfaces disinfected.

Bus/SeaBus

Entire fleet being sprayed with strong disinfectant twice every week, in addition to, regular cleaning.

HandyDART

Vehicles are cleaned and disinfected daily.

West Coast Express

All cars are cleaned and disinfected each evening.

Receive Alerts + Advisories on Routes

Use the Trip Planner for Latest Info

Rider

Info + Etiquette

Here are some important things to remember to be a considerate transit user.

Please stay home when unwell and maintain distance (2 m) from others.

Fare collection on buses will return on June 1 with modified safety barriers.

Please wear a non-medical mask or face covering when using transit.

Do not touch your face after contact with common surfaces on transit.

Front-door boarding on all buses will resume on June 1.

Seating restrictions will be eased and buses will be filled to 2/3 capacity.

Please try to travel during non-peak periods to ensure proper distancing.

As of May 1, the U-Pass BC program will be temporarily suspended.

The scheduled increase of fares starting July 1 has been postponed.

Peak Periods

Weekdays:

Morning

5:30 am - 8 am

Afternoon

2 pm - 6 pm

Saturday:

Morning

6:30 am - 8 am

Afternoon

2 pm - 6:45 pm

Sunday:

Morning

7 am - 8 am

Afternoon

1:30 pm - 4:30 pm

Service Centre Live Chat

Transit Information & Compass Customer Service teams are dealing with high call volumes due to COVID-19. Use the Live Chat to get help faster.

West Coast Express Changes

The 5:55 am and 6:55 am departure from Mission and the 4:20 pm and 5:30 pm departure from Waterfront are being cancelled. Trains one, three, and five will run with fewer cars.

HandyDART Information

HandyDART vehicles are cleaned and disinfected daily. Operators are being supplied with PPE. Operators will be spacing out customers and conduct single passenger trips in small buses, and two passenger trips in large buses whenever possible. 

Customers will be pre-screened for COVID-19 as part of the booking process and are asked to wear a non-medical face covering or mask during travel. 

HandyDART has seen a significant reduction in trips, allowing for greater distancing.

Mon-Fri: 6:30 am to 11:30 pm

Sat + Sun: 7:30 am to 10:30 pm

Temporary Procedures for Wheelchair Passengers

Due to the physical distancing required by health authorities in BC, bus operators will not be able to assist wheelchair customers with being strapped in a front-facing position on our conventional buses.

Buses that have a rear facing accessible seat will be available for passengers to secure themselves. For buses that do not have this area, customers with mobility devices will need to travel with someone who can assist them or find an alternate mode of travel.

Concerned about the long-term funding support for transit service?

WALKING +

CYCLING

Preferred Options!

Currently Allowed

There is no ban on cycling in BC currently. However, stay at home if you are unwell or have recently travelled outside Canada.

Ride Safely

Wear helmets at all times, and ensure that you ride safely. Minimizing accidents and injuries is very important.

Bike Storage

Do not touch your face after contact with bike racks and common surfaces at storage facilities. Wash hands ASAP.

Shared Bikes

Do not touch your face after contact with shared bikes and common surfaces. Wash hands ASAP after use.

Limit Exposure

Please ensure that you stay home as much as possible, especially if you are unwell. Avoid crowds and keep 2 metres away from others.

Mind Your Hands

Do not touch your face after contact with common surfaces. Do not shake hands. Wash hands ASAP after outside exposure.

Cover Up

Ensure that you cough or sneeze into a tissue or your elbow when walking in public. Dispose tissue + wash hands ASAP.

 
 

DRIVING A VEHICLE

Minimizing

Your Risk

At the present time, it is extremely important to limit the burden we place on our healthcare system. This includes using up resources from vehicle-related injuries.

Please stay home as much as possible, especially if you are unwell.

Follow the speed limit and road rules. Remain alert at all times.

Shared Vehicles

Shared vehicles are still operating across Metro Vancouver. Adopt proper hygiene practices during use.

Do not touch your face after contact with common surfaces.

Cough or sneeze into a tissue or elbow. Dispose + wash hands.

Parking at Vancouver Coastal Health Facilities

Effective April 1, 2020, pay parking will be suspended until further notice.

Health-care workers and the public will have free parking:

  • At all VCH owned and operated lots

  • At designated Impark lots near VCH health-care facilities.

Unrestricted street parking will be provided near VCH hospitals in Vancouver, Richmond, and City of North Vancouver.

Parking tickets will be waived if staff or physicians get ticketed during work near VGH, Richmond Hospital and Lions Gate Hospital. Instructions will be provided to staff.

 

OTHER MOBILITY

Using

BC Ferries

BC Ferries has made significant changes to their route offerings and sailings; please check their website for more information. Passengers can now remain in their vehicles on enclosed lower decks.

Travel by Aircraft

The Government of Canada is advising against ALL non-essential travel. You must self-isolate for 14 days upon entry to Canada.

Canada's borders are now closed to foreign nationals and non-residents of Canada, with exceptions.

Vancouver International Airport (YVR) is accepting international flights. All incoming travellers will face enhanced screening.

YVR has increased the use of signage + hand sanitizer. Teams are disinfecting common surfaces.

HELP LINES

If you are using a mobile device, click on the phone numbers listed to dial directly.

BC Self-Assessment Tool

This tool has been developed by the BC Ministry of Health and Thrive Health to determine if you need further testing for COVID-19.

Non-Medical Information Line

BC has created a phone service to provide non-medical info about COVID-19 in more than 110 languages.

HealthLink BC

Visit the HealthLink BC website for common questions about COVID-19. Call the number to speak with a nurse about your symptoms.

Mental Health Support

Use 310 Mental Health Support for emotional support, information, and resources. Use 1800SUICIDE if you or someone you know may be considering suicide.

(Suicide helpline)

Workplace Safety + Workers' Rights

WorkSafeBC has posted guidelines for employers and workers during COVID-19. It is important to maintain a safe work environment and know your rights.

Information by the Government of Canada

Visit the official COVID-19 website launched by the Government of Canada providing detailed information relating to the outbreak.

 
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