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Information you need to know when using mobility options

 

THE BASICS

Official Health Guidelines

Click here to learn more.

Wash hands often

Use soap + water to wash thoroughly for 20 seconds.

Mind your hands

Avoid touching your eyes, nose or mouth with unwashed hands.

Social distancing

Avoid crowded spaces + keep at least 2 metres from someone else.

Disinfect surfaces

Clean high-touch surfaces in your home with regular cleaners.

Don't share / shake

Avoid sharing food, drink, and other items. Avoid shaking hands.

 

USING BUSES/TRAINS

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New Operations

TransLink is undertaking extensive cleaning and distancing procedures to ensure that riders and operators are safe.

Facilities

Please stand on the 2 metre spaced decals at stations and platforms.

SkyTrain

Fare gates will be limited to enter or exit only to support distancing on platforms.

Bus

Use bus seating when possible. Buses will not pick up passengers after capacity.

SeaBus

Each ferry can seat up to 195 passengers. Use the turnstiles to abide by capacity.

Cleaning 

Cleaning pit crews are deployed to disinfect SkyTrain cars at high traffic stations. All vehicles have daily cleaning.

Vehicles and vessels will be on an increased disinfectant schedule, additionally.

Receive Alerts + Advisories on Routes

Use the Trip Planner for Latest Info

Rider

Info + Etiquette

Here are some important things to remember to be a considerate transit user.

Please stay home when unwell and maintain distancing when possible.

From July 1, 2021, masks will not longer be mandatory, but are recommended.

Peak Periods

Weekdays:

Morning

5:30 am - 8 am

Afternoon

2 pm - 6 pm

Saturday:

Morning

6:30 am - 8 am

Afternoon

2 pm - 6:45 pm

Sunday:

Morning

7 am - 8 am

Afternoon

1:30 pm - 4:30 pm

Service Centre Live Chat

Transit Information & Compass Customer Service teams are dealing with high call volumes due to COVID-19. Use the Live Chat to get help faster.

Mon-Fri: 6:30 am to 11:30 pm

Sat + Sun: 7:30 am to 10:30 pm

HandyDART Information

HandyDART vehicles are cleaned and disinfected daily. Operators are being supplied with PPE. Operators will be spacing out customers and conduct single passenger trips in small buses, and two passenger trips in large buses whenever possible. 

Customers will be pre-screened for COVID-19 as part of the booking process and are asked to wear a non-medical face covering or mask during travel. 

HandyDART has seen a significant reduction in trips, allowing for greater distancing.

COVID-19 Transit Safety Engagement

WALKING +

CYCLING

Currently Allowed

There is no ban on cycling in BC currently. However, stay at home if you are unwell or have recently travelled outside Canada.

Ride Safely

Wear helmets at all times, and ensure that you ride safely. Minimizing accidents and injuries is very important.

Bike Storage

Do not touch your face after contact with bike racks and common surfaces at storage facilities. Wash hands ASAP.

Shared Bikes

Do not touch your face after contact with shared bikes and common surfaces. Wash hands ASAP after use.

Limit Exposure

Please ensure that you stay home as much as possible, especially if you are unwell. Avoid crowds and keep 2 metres away from others.

Mind Your Hands

Do not touch your face after contact with common surfaces. Do not shake hands. Wash hands ASAP after outside exposure.

Cover Up

Ensure that you wear a mask wherever needed.  

 
 

DRIVING A VEHICLE

Minimizing

Your Risk

Please stay home  if you are unwell.

Follow the speed limit and road rules. Remain alert at all times.

Shared Vehicles

Shared vehicles are still operating across Metro Vancouver. Adopt proper hygiene practices during use.

Do not touch your face after contact with common surfaces.

Cough or sneeze into a tissue or elbow. Dispose + wash hands.

Parking at Vancouver Coastal Health Facilities

Effective April 1, 2020, pay parking will be suspended until further notice.

Health-care workers and the public will have free parking:

  • At all VCH owned and operated lots

  • At designated Impark lots near VCH health-care facilities.

Unrestricted street parking will be provided near VCH hospitals in Vancouver, Richmond, and City of North Vancouver.

Parking tickets will be waived if staff or physicians get ticketed during work near VGH, Richmond Hospital and Lions Gate Hospital. Instructions will be provided to staff.

 

OTHER MOBILITY

Using

BC Ferries

In keeping with requirements from Transport Canada and the BC Government, BC Ferries has updated their rules and requirements for passengers onboard their vessels. Click to learn more.

Travel by Aircraft

The Government of Canada has updated the restrictions and requirements for entry into Canada. Click below to learn more.

Vancouver International Airport (YVR) is accepting international flights. All incoming travellers will face enhanced screening.

YVR has increased the use of signage + hand sanitizer. Teams are disinfecting common surfaces.

HELP LINES

If you are using a mobile device, click on the phone numbers listed to dial directly.

BC Self-Assessment Tool

This tool has been developed by the BC Ministry of Health and Thrive Health to determine if you need further testing for COVID-19.

Non-Medical Information Line

BC has created a phone service to provide non-medical info about COVID-19 in more than 110 languages.

HealthLink BC

Visit the HealthLink BC website for common questions about COVID-19. Call the number to speak with a nurse about your symptoms.

Mental Health Support

Use 310 Mental Health Support for emotional support, information, and resources. Use 1800SUICIDE if you or someone you know may be considering suicide.

(Suicide helpline)

Workplace Safety + Workers' Rights

WorkSafeBC has posted guidelines for employers and workers during COVID-19. It is important to maintain a safe work environment and know your rights.

Information by the Government of Canada

Visit the official COVID-19 website launched by the Government of Canada providing detailed information relating to the outbreak.