C O V I D
Information you need to know when using mobility options
Wash hands often
Use soap + water to wash thoroughly for 20 seconds.
Mind your hands
Avoid touching your eyes, nose or mouth with unwashed hands.
Avoid crowded spaces + keep at least 2 metres from someone else.
Clean high-touch surfaces in your home with regular cleaners.
Please travel only when essential! If you need to travel, here are some tips.
Use a disposable tissue or the crease of your elbow when you sneeze or cough.
Don't share / shake
Avoid sharing food, drink, and other items. Avoid shaking hands.
TransLink is undertaking extensive cleaning and disinfecting procedures to ensure that riders and operators are safe.
Cleaned at least 1/day with disinfectant wipe down of common surfaces.
All cars cleaned overnight and common surfaces disinfected.
Entire fleet being sprayed with strong disinfectant every week, in addition to, regular cleaning.
Vehicles are cleaned and disinfected daily.
West Coast Express
All cars are cleaned and disinfected each evening.
Info + Etiquette
Here are some important things to remember to be a considerate transit user.
Please stay home when unwell and maintain distance (2 m) from others.
Do not touch your face after contact with common surfaces on transit.
SeaBus will move to sailing every 15 minutes during weekday rush hours.
Fare collection on buses is suspended. Cancel AutoLoad by March 25.
Board buses using the rear doors, unless you need assistance.
Bus routes which have excess capacity will have reduced frequency.
Cough or sneeze into a tissue or elbow. Dispose + wash hands.
TransLink will be limiting seating to roughly half capacity on buses.
Expo and Millennium Lines will see slight frequency reductions.
Service Centre Closures
Compass Customer Service at Stadium-Chinatown Station and West Coast Express Customer Service at Waterfront Station will be closed until further notice.
As of March 26, fare collection on HandyDART has been suspended to promote physical distancing. 70% of trips are being cancelled by riders leading to fewer travellers per bus.
West Coast Express Changes
The 5:55 am departure from Mission and the 4:20 pm departure from Waterfront are being cancelled. This is part of transit service reductions due to COVID-19.
Compass Customer Service
Mon-Fri: 8 am to 4:30 pm
TransLink Customer Service
Mon-Fri: 5:30 am to 12:30 am
Sat/Sun: 6:30 am to 11:30 pm
Temporary Procedures for Wheelchair Passengers
Due to the physical distancing required by health authorities in BC, bus operators will not be able to assist wheelchair customers with being strapped in a front-facing position on our conventional buses.
Buses that have a rear facing accessible seat will be available for passengers to secure themselves. For buses that do not have this area, customers with mobility devices will need to travel with someone who can assist them or find an alternate mode of travel.
There is no ban on cycling in BC currently. However, stay at home if you are unwell or have recently travelled outside Canada.
Wear helmets at all times, and ensure that you ride safely. Minimizing accidents and injuries is very important.
Do not touch your face after contact with bike racks and common surfaces at storage facilities. Wash hands ASAP.
Do not touch your face after contact with shared bikes and common surfaces. Wash hands ASAP after use.
Please ensure that you stay home as much as possible, especially if you are unwell. Avoid crowds and keep 2 metres away from others.
Mind Your Hands
Do not touch your face after contact with common surfaces. Do not shake hands. Wash hands ASAP after outside exposure.
Ensure that you cough or sneeze into a tissue or your elbow when walking in public. Dispose tissue + wash hands ASAP.
Limiting your risk of accidents and injury is extremely important so that healthcare resources are not overwhelmed at this time.
DRIVING A VEHICLE
At the present time, it is extremely important to limit the burden we place on our healthcare system. This includes using up resources from vehicle-related injuries.
Please stay home as much as possible, especially if you are unwell.
Follow the speed limit and road rules. Remain alert at all times.
Shared vehicles are still operating across Metro Vancouver. Adopt proper hygiene practices during use.
Do not touch your face after contact with common surfaces.
Cough or sneeze into a tissue or elbow. Dispose + wash hands.
Parking at Vancouver Coastal Health Facilities
Effective April 1, 2020, pay parking will be suspended until further notice.
Health-care workers and the public will have free parking:
At all VCH owned and operated lots
At designated Impark lots near VCH health-care facilities.
Unrestricted street parking will be provided near VCH hospitals in Vancouver, Richmond, and City of North Vancouver.
Parking tickets will be waived if staff or physicians get ticketed during work near VGH, Richmond Hospital and Lions Gate Hospital. Instructions will be provided to staff.
BC Ferries will be reducing service from Mar 17 to Apr 8. Passengers can now remain in their vehicles on enclosed lower decks.
Travel by Aircraft
The Government of Canada is advising against ALL non-essential travel. You must self-isolate for 14 days upon entry to Canada.
Canada's borders are now closed to foreign nationals and non-residents of Canada, with exceptions.
Vancouver International Airport (YVR) is accepting international flights. All incoming travellers will face enhanced screening.
YVR has increased the use of signage + hand sanitizer. Teams are disinfecting common surfaces.
If you are using a mobile device, click on the phone numbers listed to dial directly.
BC Self-Assessment Tool
This tool has been developed by the BC Ministry of Health and Thrive Health to determine if you need further testing for COVID-19.
Non-Medical Information Line
BC has created a phone service to provide non-medical info about COVID-19 in more than 110 languages.
Visit the HealthLink BC website for common questions about COVID-19. Call the number to speak with a nurse about your symptoms.
Mental Health Support
Use 310 Mental Health Support for emotional support, information, and resources. Use 1800SUICIDE if you or someone you know may be considering suicide.
Workplace Safety + Workers' Rights
WorkSafeBC has posted guidelines for employers and workers during COVID-19. It is important to maintain a safe work environment and know your rights.
Information by the Government of Canada
Visit the official COVID-19 website launched by the Government of Canada providing detailed information relating to the outbreak.